Frequently Asked Questions

Is Elderberry Voice Chat a real person?

Nope! Elderberry is an AI voice companion designed to feel natural, friendly, and emotionally supportive. There are no humans on the other end—it’s all powered by advanced voice AI.

Is my conversation private?

Yes. Your voice chats are never sold or used for advertising. We follow best practices for data security. Conversations are not recorded or saved by default. If you opt in to memory features in the future, you’ll always have the choice to delete or disable them.

Does Elderberry remember my previous conversations?

By default, Elderberry does not retain a memory of your conversations. If you choose to enable a memory feature in the future, you will be fully informed and given control over what is saved and for how long. No long-term memory is kept unless you specifically opt in.

Are conversations recorded?

No. Conversations are not audio-recorded or stored, unless we request your explicit permission for improvement purposes (and you can always say no).

How does Elderberry Voice Chat work?

You start a voice session in your browser or by phone. Elderberry, our AI agent, listens, speaks, and responds in real time, aiming for natural and comforting conversation. No human operators are involved. For detailed information, see our How It Works guide.

What can I talk about?

Nearly anything you'd like! Elderberry is perfect for companionship, storytelling, language practice, answering questions, or just listening with patience and compassion. Learn more about how AI companions help with loneliness and check our family resources for additional support ideas.

Is this good for language practice?

Yes! Elderberry supports 26+ languages and is designed for friendly, low-pressure conversation practice.

How does payment work?

• Chat Packs:
  • 10 minutes – $1.50
  • 30 minutes – $4.50
  • 60 minutes – $7.20
• Monthly Subscription: $33.00 for up to 8 hours/month (480 minutes, flat price)
• Community Abundance Pool Donation (optional): You may add a donation at checkout to help sponsor chat time for others in need.

Secure payments are handled by Stripe. The name of the company taking payments for Elderberry Companion is JLGee Enterprises, LLC. No credit card info is stored by Elderberry Companion.

Can I use my minutes over multiple chats?

Yes! Any unused minutes never expire—you can use them any time for future AI Chats.

Why did my call or chat get cut off?

Each session will end automatically when your purchased minutes are used up. You can always buy more minutes or upgrade to a subscription for ongoing access.

Can I talk about my medical problems?

Elderberry Companion is not a medical professional and cannot provide medical, psychiatric, crisis, or emergency advice. For medical or urgent help, contact your doctor or emergency services immediately.

Can I get a refund?

There are no refunds for one-time purchases of minutes. For monthly subscriptions, you may request a refund for unused days within 7 days of your most recent renewal. To request a refund, please fill out the Refund Request form on our Contact page. Approved refunds will be processed to your original payment method and may take 5-10 business days to appear in your account. More details are in our Terms of Use.

Is Elderberry good for anyone including autistic, seniors or caretakers?

Yes! Elderberry is great for anyone including those that speak other languages. Elderberry was designed with older adults and family caregivers in mind. It offers gentle conversation, reminiscence, and connection—without any judgment or sales pressure. Family members can help set up an account if needed. Learn about senior loneliness solutions and read our technology guide for families.

Is this service safe for people with memory loss or dementia?

Elderberry is friendly, patient, and designed to avoid giving advice or causing confusion. However, it should not be used as a substitute for supervision or professional care. If you are supporting someone with cognitive challenges, monitor their experience and contact us if you have concerns.

How do I get help or contact support?

Email us any time at Admin@elderberrycompanion.ai or use the Contact form. We’re happy to help!