Elderberry Companion - Privacy Policy
1. What We Collect:
We collect your name, email, phone number, payment info (handled by Stripe), voice recordings, conversation transcripts, device info, and usage data. When you use our voice chat features, your conversations are processed by our AI service provider (Ultravox) to provide real-time transcription and voice responses.
2. How We Use It:
To deliver the Service, process payments, track minutes, personalize your experience, and improve Elderberry Companion. Voice conversations are transcribed in real-time to provide text display during your chat sessions. We may use your email for essential updates.
3. Sharing Info:
We do not sell your data. We share info only with trusted vendors including Stripe (payments), Ultravox (voice AI processing and transcription), hosting providers, support services, and as required by law. Voice conversations are processed by Ultravox to provide real-time AI responses and transcription services.
4. Children’s Privacy:
Elderberry Companion is not for children under 13. If we learn a child has given us info, we will delete it.
5. Your Rights:
You can request access, correction, or deletion of your info by emailing Admin@elderberrycompanion.ai. Opt out of emails using unsubscribe links.
6. Data Retention & Security:
We keep your info as needed to provide the Service and follow the law. Conversation transcripts are retained for service improvement but may be deleted upon request. Voice recordings are processed in real-time and not permanently stored by us. We use reasonable security measures, but no system is perfect.
7. International Users:
Your data is processed in the USA.
8. Changes to Policy:
We may update this Policy. The latest version is always on our site.
9. Voice Processing & Transcription:
When you use voice chat features, your speech is transmitted to and processed by Ultravox, our AI service provider, to generate real-time responses and transcriptions. Transcripts are displayed in your chat interface and may be stored temporarily for service delivery. You consent to this processing by using voice features. Voice processing can be avoided by using text-only chat options.
10. Cookies & Local Storage:
Elderberry Companion may use browser cookies and local storage to remember your session status, device usage limits, and improve user experience. These are not used for advertising or sold to third parties. You may disable cookies in your browser, but some features may not work as intended.
Last Updated: September 16, 2025